Get Hung Up wants to make sure you are happy, and will strive to give you the best customer service and best quality products. However, all Get Hung Up products are made to order and are personalized for each customer therefore no refunds or returns are allowed. We ask that you review your order personalization details (spelling, date, color, etc.) before your order is submitted as your order will be made to your exact specifications.
If your product arrives damaged due to shipping or there is a mistake (spelling error, wrong date, that is our fault) we request that you contact us within 5 days after receiving the hanger and send us photos of the damage or mistake and we will gladly remake and ship your replacement product. Please reach out to us if there is any problem with your order BEFORE posting any negative feedback. I will always do my very best to resolve any situation :)
SHIPPING REFUND POLICY:
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT ON YOUR ORDER. I will ship to the address EXACTLY AS SHOWN on the order. Please do not provide a home address and PO Box address on the same order as I will not be able to decipher which one it should ship to.
Once your order leaves my shop, it is in the hands of the USPS. I cannot be held responsible for any lost, stolen,damaged, or misrouted packages. If it is sent to the wrong address (per the address on your invoice) or marked as undeliverable due to an insufficient address it will be your responsibility as the buyer to pay for additional shipping or replacement hanger costs. If the USPS marks your order as "delivered" but you did not receive it, it is the buyers responsibility to contact the USPS to file a claim to find the package or receive the insurance money. We do not offer free replacements or refunds for confirmed deliveries by the USPS to your requested address. You may request additional shipping insurance or signed delivery confirmation if any of the above is a concern to you.
PERSONALIZATION REFUND POLICY:
*Hangers cannot be refunded/returned/exchanged due to the variance in wood finish or paint color. For example, the walnut color may range from medium to darker brown and the light oak color can range from a light blonde to a medium honey color, just as no two pieces of wood are exactly the same. Every effort will be made to select similarly colored hangers for multiple orders. Please rest assured that hangers with significant staining and/or warping issues are considered a defect and will not be used in your order.
*Hangers cannot be refunded/returned/exchanged due to paint colors. Paint colors are represented in the listing photos. Every effort has been made to photograph the hangers in natural light so the true color is represented.
*Hangers cannot be refunded/returned/exchanged or returned due to wire strength, color or manipulation of letters. I try and include many different photos in my shop listings to show my wiring style therefore hangers can not be refunded if you do not like the specific style of the wired name. All wire names are spelled out in standard US script font with a capital letter for Mrs. and for the last name. If you want all lower case or a non script style letter then you must note those details at checkout. Otherwise, you will receive the order with the wiring as specified in the above outlined policy. Since each hanger is handmade to order the look of the wired letters may vary from name to name due to the order and flow of letters is different in each name. But overall the wiring will have a flowing and cohesive look when completed.
*Hangers cannot be refunded/returned/exchanged due to engraved font or design. Every effort is made to provide several variations of the font and design in the listing photos to give plenty of examples for the buyer.
* Hangers cannot be refunded/returned/exchanged due to ribbon color as color is subjective. We will do our absolute best to match any color desired. If you have a specific color we encourage you to email us with a photo of the color and we can provide a sample image of what we may have to match.
As advertised in each listing: wire is bendable for manipulation of letters and therefore when not handled with care the wire could possibly be bent out of shape. Get Hung Up, LLC is not responsible for mishandling after shipment.
**IMAGE PROOFS/PHOTOS ARE NOT PROVIDED BEFORE SHIPMENT**